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Job Listing
Main > Information Technology > Security Support Engineer
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Job Type: Information Technology

A quickly growing IT security company is looking for a highly skilled engineer to provide support and technical assistance of security products to internal, external customers and partners ranging from small Internet companies to large multi-national corporations with an Internet presence.

Support of those customers is accomplished via phone and other electronic means of communication.

With some direction as required this level of support provides technical assistance around Web application security products, for customers and peers, case creation, resolution, resolution writing and documentation in a dynamic team environment.

May provide initial troubleshooting and documentation of high priority cases and then escalate as necessary to next level of support.

Possesses knowledge of various Internet topologies, Web application and network security, networks, network devices and Web protocols such as HTTP, HTML and SSL.

With direction utilizes various troubleshooting tools, facilities and equipment to duplicate/solve customer issues. Sets customer expectations as necessary, and accepts ownership of customer issues until a solution is achieved providing complete customer satisfaction.

MINIMUM QUALIFICATIONS:

Minimum 2 years work experience in a technical support role, working with relevant technologies.
Undergraduate Computer Science Degree preferred but not required.
Must speak fluent English.
Fluent Japanese required.

KNOWLEDGE, SKILLS AND ABILITIES

Web technologies such as HTTP, HTML, SSL (server and client), and other server concepts, as well as Web application security threats and defense mechanisms.
Requires thorough familiarity with network concepts including TCP/IP services such as DNS, network infrastructure and firewalls in Intranet/Internet/Extranet environments.
Knowledge of F5 Products or competitive products strongly desired, we well as familiarity with (one or more of) Windows, Unix and Linux.
Required are customer service skills, troubleshooting methods, case management follow-up and ability to work with customers at varying levels of experience or technical capability under varying time constraints.

Created: 2006-07-31 21:04:51

More Information
Location: Tokyo
Salary Month JPY: Negotiable
English Ability: Business
Japanese Ability: Business

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