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Main > Other > Customer Care & Training Contributor
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Job Type: Other

SynXis, a Sabre Holdings company, provides distribution and Internet marketing services and technology for hotels around the world.  SynXis connects hotels with their guests through increased exposure via all channels including GDS, third party travel sites and the hotel's own website.  SynXis operates full-service global call centers offering private label reservation services.   SynXis is the technology source for thousands of hotels, resorts, and destinations, including: Harrah's, Interstate Hotels & Resorts, The Peninsula Hotels & Resorts, Millennium Copthorne, Destination Hotels & Resorts, Shangri-la Hotels & Resorts and Jumeirah Hotels.

SynXis' corporate headquarters is in Southlake, Texas, with offices in Denver, Boston, Amsterdam, Singapore and Montevideo. For more information on SynXis and its products, please call +1-682-606-4000, e-mail info@synxis.com, or visit our Web site at www.synxis.com.
 Sabre Holdings connects people with the world's greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry.  More information is available at http://www.sabre-holdings.com. 

  • Under general supervision, responsible for developing and conducting moderately complex technical training courses for customers and/or employees in the use of  SynXis products. 
  • Coordination of version releases into the training environment and contents of training documentation.
  • Responsible for responding to moderately complex customer inquiries regarding company products.
  • Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action.
  • Recommends solutions to customer application or customer service questions. 
  • Interfaces with other departments including associates and suppliers to resolve customer problems.
  • Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

 

EDUCATION: Bachelor degree or equivalent. EXPERIENCE:
  • Minimum 3 years related experience.
  • Experience with hotel distribution and/or Operations required. 
  • Good computer software skills and Internet capabilities.
  • Excellent communication skills, written and verbal - English and Japanese required.
 

Created: 2009-02-23 01:05:30

More Information
Location: Tokyo
Salary Month JPY: Negotiable
English Ability: Fluent
Japanese Ability: Fluent
Company: Sabre International LLC

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