ZoomSystems is pioneering a new channel: automated retail. With the implementation of 30 square foot robotic stores, Zoom places the best products and brands directly in the path of consumers.
Zoom has identified 100,000 viable locations and is building a network of thousands of robotic stores located in high traffic locations such as airports, hotels, malls, colleges and retail.
A Zoom robotic store is a stand alone retail store where customers purchase items via a touch-screen interface. Consumers select products, finalize their purchase using a credit card/debit card and receive their product immediately via a robotic arm.
Iconic brands partnering with Zoom to develop customized branded automated stores are:
• Apple – World’s leader in digital music • Sony - #1 Consumer electronics brand • Proactiv – Celebrity endorsed acne solution • Motorola - #1 Mobile communication brand
OVERVIEW:Looking for an Operations Technical Support person, with experience in the software and hardware industry.This person will be responsible for overall maintenance and technical fixes of Zooms E-Stores in Japan. This includes all of the technical support issues – reception, recreation, troubleshooting and support of Zoom Systems custom hardware and software. KEY RESPONSIBILITIES:·Point person for all field related issues. (Troubleshooting, duplication of field issues, resolution and documentation). ·Travels and installs new units nation wide. ·Receives Technical Support calls from service partners·Offers Level 2 support and resolution to technical issues·Trains Field Technicians and establishes technical support processes and practices for field technicians.·Develops technical support documentation ·Troubleshoots and offers improvements to production hardware.·Supports other aspects of service i.e. customer service.·Feeds issues into Issue tracking system, works on resolution·Travels to train and support lower level techs·Supports national deployment hands onSKILLS REQUIRED:·Bilingual in English and Japanese·Understanding and troubleshooting of windows platforms NT, 2000.·Demonstrated track record in hardware integration, production release and/or technical support.·Higher education minimum 4-year degree EE or CS or equivalent experience. (preferred) ·Java, J2EE, SQL Server, PCI, AGP (A Plus)·Strong PC assembly/troubleshooting skills a must·Must be able to travel 75% - 90% of the time.
Created: 2008-01-18 00:00:00
More Information
Location: Tokyo Salary Month JPY: Negotiable English Ability: Business Japanese Ability: Fluent Company: ZoomSystems
